What is Lens Replacement, and how does it work?
Scratches happen! We offer high-quality, affordable lens replacement for any brand of frames, from antique specs to designer shades. Our expert lab technicians use the latest lens technology to custom-cut lenses to fit your frames, accommodating prescriptions like single vision, progressive, bifocals, and transitions.
Here's how it works:
- Pick from a variety of lens types, coatings, and upgrades.
- After placing your order, we’ll provide a pre-paid shipping label or mail you a box if needed.
- Our expert lab technicians cut and assemble your new lenses, perform a quality inspection, and ship your frames back to you.
- The entire process takes 12–14 business days from when we receive your frames.
Tip: Speed up the process by printing your pre-paid shipping label and sending your frames immediately. This can save 1–3 days!
What brands of frames do you accept?
Yes! We accept all brands of frames. We can also update lenses for specialized products like Amazon Echo (audio-only) and Bose (audio-only). We’ll ask you to sign a waiver for sensitive audio products before we begin work.
What if my prescription changes or I’m not satisfied with my lenses?
We stand by our complete satisfaction guarantee. If your lenses don’t work for you within the first 30 days, we’ll remake them at no charge (shipping costs apply). A valid prescription from your eye care provider is required.
How can I get help with my order?
Our award-winning customer care team is here to help! Call us at 1-800-536-7111 or email [email protected].