Frequently Asked Questions
What is Lens Replacement, and how does it work?
What brands of frames do you accept?
What if my prescription changes or I’m not satisfied with my lenses?
How can I get help with my order?
Precision-crafted lenses for any brand, starting at $74.
What is Lens Replacement, and how does it work?
Scratches happen! We offer high-quality, affordable lens replacement for any brand of frames, from antique specs to designer shades. Our expert lab technicians use the latest lens technology to custom-cut lenses to fit your frames, accommodating prescriptions like single vision, progressive, bifocals, and transitions.
Here's how it works:
What brands of frames do you accept?
Yes! We accept all brands of frames. We can also update lenses for specialized products like Amazon Echo (audio-only) and Bose (audio-only). We’ll ask you to sign a waiver for sensitive audio products before we begin work.
What if my prescription changes or I’m not satisfied with my lenses?
We stand by our complete satisfaction guarantee. If your lenses don’t work for you within the first 30 days, we’ll remake them at no charge (shipping costs apply). A valid prescription from your eye care provider is required.
How can I get help with my order?
Our award-winning customer care team is here to help! Call us at 1-800-536-7111 or email [email protected].